By using any of our Services, you agree that your information will be handled as described in this Policy. Your use of our Services and any dispute over privacy is subject to this Policy and the agreement signed between us (“the Agreement”), including its applicable limitations on damages and the resolution of disputes.
What information do we collect about you and why?
We process your personal information to fulfil our contractual obligations to provide you with our Services. We need your data to create and maintain your account to our services, to create logins for you and to contact you in case you need support. We collect this data directly from you when you sign up as our Customer.
We collect the following categories of your personal data:
Name, email address, phone number and address to our Services.
We also connect your social accounts to our Services or let you connect them yourselves. We also require your username and tokens for your social media profiles.
We also collect data about your use of our Services automatically according to our Cookie Statement.
How we use your information
Information about our customers is an integral part of our business. We use your information, including your personal information, for the following purposes:
When We Disclose Your Information
We do not share your information with non-affiliated third parties for their own marketing purposes. We do share your information as follows:
We also may share your information in the following circumstances:
Legal Basis for Processing
We have a legal basis to collect, use and share your information. You also have choices about our use of your information as explained further below.
We will only collect and process your information when we have legal basis to do so. Legal basis includes consent (where you have given consent), contract (where processing is necessary to fulfil contractual obligations (e.g. to provide you with the Services you have purchased)) and legitimate interest.
If you have any questions about the legal basis we use to process your information, please contact us at [email protected].
We retain your information while you use our Services or as needed to provide you the Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Your account and data related to your use of the Services, excluding anonymised data, will be deleted 12 months after the expiry of the Service agreement between us.
Wizikey takes the security of all data, especially your personal information, seriously. We have done our best to protect your information from any unauthorised access or loss with implemented security features and procedures. You should, however, be aware that the transmission of information via the Internet is never completely secure. You should also take necessary steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.
Opting out of outreach from Wizikey
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail or by contacting us at [email protected]. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.
Your rights as a data subject
You as a data subject have many possibilities to impact how your personal information is being processed. You can:
Please note that if you request us to remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases because of technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.
Identity and contact details of the Data Controller
The service contract signed between us and you includes the details of which Wizikey entity is the Data Controller of your information. If you have any questions about this policy or the use of your personal information, you are always welcome to contact us at [email protected].